ITBSS Managed Services
ITBSS’s Managed IT Services allow us to support you with efficiently and effectively running your internal IT, so you can concentrate on what is important to you – running your business.
ITBSS Desktop & Laptop Support
ITBSS's affordable Desktop and Laptop Support Service will provide your users software support as they require it 24/7.
This service can be used to compliment your existing technical team or to provide fantastic support to high dependency users 24/7.
Anytime anywhere: All you need is a phone or email to log your incident and if you choose 24/7 support your problems can be dealt with whenever you need them, no matter what country you're in.
Flexibility: The service can be provided to individuals as you need it. You can choose the support hours to best suit them and to minimise your disturbance.
Benefits of ITBSS Desktop and Laptops Support Service:
- Unlimited Telephone Assistance
- Unlimited Remote Access Support
- Monthly Payments per user
- Qualified experts providing user support for your choice of hours
- Excellent Proven Track Record.
ITBSS Infrastructure Management
Our infrastructure management service provides you with access to highly trained support professionals to resolve incidents on your routers, switches firewalls and wireless access points.
This service is delivered in a modular format to allow you to select the relevant infrastructure support for your business.
Infrastructure Management - Business Benefits
Included in the standard service for any of the infrastructure choices we will:
- Provisioning of all relevant devices in the monitoring system
- Configure appropriate alerts and thresholds for each device
- Alerts monitored as standard are Simple Network Management Protocol (SNMP) read only access with the addition of Windows Management Interface and Internet Control Message Protocol in the case of firewalls
- Prepare and issue standard monthly availability reporting for the monitored device, including key statistics and utilisation
- Remotely resolve, any incidents arising from an alert, or escalate as appropriate
- Complete change requests to the device following the correct process.
