IP Telephony

Cisco Unified Communications

Cisco Unified Communications solutions for small business provide basic and advanced voice services at an affordable price.

Some of these capabilities are:

  • Application integration, including customer relationship management (CRM) and enterprise resource planning (ERP)
  • Basic contact center capabilities, including help desk features
  • Presence integration, providing the ability to see the status of others within the business
  • Voicemail, integrated messaging, and unified messaging options
  • Video integration
  • Voice, video, and data collaboration within the business and also with external customers

Cisco Unified Communications Manager Express

Cisco Unified Communications Manager Express gives small businesses and branch offices the same unified communications capabilities as larger businesses, to help improve productivity and enhance global competitiveness. This solution provides full-featured call processing capabilities for Cisco Unified IP Phones as part of a converged voice and data solution integrated into Cisco Integrated Services Routers (ISRs) and Cisco Multiservice Access Routers. It integrates voice, video, and wireless capabilities on a single platform, eliminating the need to deploy different servers for each application. And it has an intuitive management interface for easy, quick moves, adds, or changes.

Common features:

  • Offers call center capabilities, including Basic Automatic Call Distribution (ACD), to intelligently route calls to available, qualified agents, in or out of the office
  • Provides ACD reports and agent group login
  • Compact form factor includes IP gateway, IP PBX, routing, and security
  • Includes robust legacy telephony features, including directory, paging, intercom, call coverage, call park, MoH, night bell, hunt groups, direct inward dialing, and ad hoc and meet-me conferencing
  • Converged IP communications features include support for video telephony, soft phone, desktop computer telephony integration, teleworkers, hot desking, SIP phones, and trunking
  • Single number reach (SNR) in Cisco IOS Software
  • Whisper intercom
  • SIP line-side enhancements: shared lines, SIP shared line barge with privacy release, and call park and pickup with feature access codes
  • Support for Cisco Unified IP Phones 9971, 9951, and 8961
  • Enhanced MoH capabilities, with support for five MoH streams
  • Enhanced security built in

Call us today for more information